HOXTONN Warranty

 

WARRANTY

At HOXTONN, we stand by the quality of all our Pleasure Products. Should you have any issues with your HOXTONN purchase, please consult our product support pages.

If your problem still persists, please register your HOXTONN device and follow the instructions below to complete a warranty claim. All HOXTONN products come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, HOXTONN extends the warranty appropriately.

MAKING A WARRANTY CLAIM

Please keep your original purchase receipt as evidence that the date of your claim falls within the warranty period. To make a claim please email us at care@hoxtonn.com with your original receipt and date of purchase. Our warranty team will then issue you a return merchandise authorization number (RMA) and return shipping information. 

WARRANTY CONDITIONS (PLEASURE OBJECTS ONLY)

1. Your pleasure object is for adults only. HOXTONN warrants this pleasure object for a period of ONE (1) YEAR, after the original purchase date, against defects due to faulty workmanship or materials. The warranty covers working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse, or neglect. Any attempt to open or take the pleasure object apart (or its accessories) will render the warranty invalid. If you discover a fault and notify us during the warranty period, we’ll replace your pleasure object free of charge.

2. Remember that the product in question needs to be returned to us and the warranty process finished before we can replace it. All pleasure objects under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to the HOXTONN carriage paid. Shipping costs are non-refundable.

3. For all warranty claims resolved within the 1-year warranty period, the replacement product does not come with a new 1-year warranty; this is only valid for one year since the original purchase.

4. All warranty claims need to be supported by reasonable evidence that the date of the claim is within the warranty period.

5. Our warranty policy does not include any refund clause, nor can we offer store credit in exchange. 

6. All pleasure objects under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to the HOXTONN carriage paid. Shipping costs are non-refundable. This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your pleasure object, have any questions regarding its operation or believe you are eligible for a warranty claim, please visit www.hoxtonn.com/contact and contact care@hoxtonn.com.

WARRANTY VS GUARANTEE

1-YEAR WARRANTY

Claiming on the 1-Year Warranty requires proof of purchase from HOXTONN within the warranty period. It should be submitted along with the product if an issue is detected, and once the fault is confirmed, we will replace the product free of charge. 

10-YEAR QUALITY GUARANTEE

If you find your product is faulty outside the warranty period, or you've lost your proof of purchase, you can claim this Warranty. This option is available to anyone who has purchased a HOXTONN pleasure device. You will then be entitled to a 50% discount on www.hoxtonn.com for buying a new device, limited to one-time use only, applicable up to 5 items in a single order. This discount cannot be used in addition to other discounts or purchasing discounted products.