HOXTONN Free Returns

Get Product Support

We offer solutions to help you fix what’s wrong, so you can keep and love the things you buy. Because sometimes no return is the easiest return of all. Please contact us if you require support at our chat widget below or via email at care@hoxtonn.com

Talk to our team of technical problem solvers

They can help you with troubleshooting or setting up your new devices.

Replace missing or broken parts for free

We can send you replacement parts for large purchases, like furniture and appliances.

Get answers straight from the manufacturer

Find easy access to user guides, manuals, and customer service contact links.


Returns support

Return, replace, or exchange items

Start a return by contacting us with your order #.

Manage recent returns

Print return labels and check the status of your recent returns please contact us. 

Frequently Asked Questions

What can I return?

You may return new, unopened items sold and fulfilled by HOXTONN within 30 days of delivery.

What items are eligible for a FREE returns option?

hoxtonn.com offers free returns on all items delivered to an address in the 50 United States. Look for “Free returns” next to the price to confirm that the item qualifies for free returns. 

How does FREE Returns work?

All return-eligible items, sold by Hoxtonn, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase.

How does label-free, box free returns work?

Don’t worry about printing a label or packing up your item. Just contact us and give us the order # of the item you wish to return. Tell us why you want to return this item, and our helpful staff will help you with every step. 

When will I get my refund?

Most refunds are fully refunded in 5-7 days after we receive and process your return.